How Hammond Facilities Ltd handles your information

1. Who we are

Hammond Facilities Ltd is a property maintenance company providing end-to-end maintenance support for landlords, businesses and property owners.

Contact email: info@hammondfacilities.co.uk

Phone: +44 07386532431

Address: 3 Hessian Road, SO22 6TJ, Winchester

2. What information we collect

We may collect the following personal data:

• Name
• Email address
• Phone number
• Property address or job location details
• Details about your enquiry or maintenance issue
• Photos, videos, or documents you send us
• Technical website data such as IP address, browser type and pages visited
• Cookie and analytics data where applicable

3. How we collect your information

We collect information when you:

• Contact us through the website
• Send us an email or WhatsApp message
• Call us to discuss a maintenance issue
• Request a quote or service
• Browse our website

4. How we use your information

We use your information to:

• Respond to enquiries
• Provide quotes
• Arrange and manage maintenance services
• Communicate with you about a job or request
• Maintain business records
• Improve our website and services
• Meet legal, insurance, or regulatory requirements

5. Lawful bases for processing

We process personal data under one or more of the following lawful bases:

• Legitimate interests to run and improve our business and respond to enquiries
• Contract where processing is necessary to provide a quote or deliver services
• Legal obligation where we must keep records or comply with the law
• Consent where required, such as for certain cookies or marketing communications

6. Who we share your information with

We may share information where necessary with:

• Trusted contractors and specialists involved in carrying out work
• Squarespace and other website or communication providers
• Professional advisers such as accountants, insurers, or legal advisers
• Regulators, authorities, or law enforcement where required by law

7. How long we keep your information

We keep personal data only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, managing services, keeping records, and meeting legal or insurance obligations.

8. Cookies and website data

Our website may use cookies and similar technologies to help it function properly, understand how visitors use the site, and improve performance. Where required, we will ask for consent before using non-essential cookies.

9. Your rights

You may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to or restrict how we use your data in certain circumstances
• Withdraw consent where we rely on consent
• Lodge a complaint with the Information Commissioner’s Office

10. Third-party links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties, so we recommend reviewing their privacy policies separately.

11. Changes to this policy

We may update this privacy policy from time to time. Any updates will be posted on this page, and the most recent version will always show the latest update date.

12. Contact

If you have any questions about this privacy policy or how your data is handled, please contact Hammond Facilities Ltd using the details above.

You can also find more information about your rights at ico.org.uk.