Terms for Hammond Facilities Ltd maintenance services

1. About these terms

These Terms of Business apply to services provided by Hammond Facilities Ltd to residential and commercial customers unless we agree otherwise in writing.

By instructing us to provide a quote, arrange works, or carry out services, you agree that these terms will apply together with any quote, work order, email confirmation, or other written agreement we send you.

Business name: Hammond Facilities Ltd

Email: info@hammondfacilities.co.uk

Phone: +44 07386532431

Address: 3 Hessian Road, SO22 6TJ, Winchester

2. Our role

Unless we state otherwise in writing, Hammond Facilities Ltd acts as the main service provider and your contract is with Hammond Facilities Ltd.

We may inspect issues, arrange attendance, coordinate contractors and specialists, manage communication, and oversee works from start to finish.

We may use vetted subcontractors or specialist contractors to perform some or all of the work, but unless we tell you otherwise in writing, Hammond Facilities Ltd remains your main point of contact and contracting party.

3. Quotes, estimates and scope

Any quote or estimate is based on the information available at the time, including the details you provide, any photographs or videos supplied, and any visible site conditions.

Quotes may be subject to change if:

• the scope of work changes
• additional defects or access issues are discovered
• specialist attendance, materials, permits, or further investigation are required

Unless otherwise stated, quotes are valid for 30 days from the date of issue.

4. Variations and additional work

If additional work is needed after a job has started, we may issue a revised quote, estimate, or price confirmation before proceeding where reasonably practicable.

If urgent action is needed to make a property safe, prevent damage, or restore essential services, you authorise us to take reasonable steps and charge for that work accordingly.

5. Customer responsibilities

You are responsible for providing accurate information about the issue, property, and urgency of the work.

You must also provide:

• safe and reasonable access to the property
• all permissions or authority needed for us to carry out the work
• access to utilities where required, such as water or electricity
• timely decisions where approvals are needed to progress the job

We may charge for wasted visits, delays, or additional attendance caused by a lack of access, missing information, or instructions changing after work has been arranged.

6. Timing and attendance

Any response times, attendance windows, start dates, and completion dates are estimates unless we have expressly agreed a fixed date in writing.

We will aim to respond promptly and prioritise urgent issues, but timing may be affected by access, weather, material availability, third-party delays, contractor availability, or the nature of the defect.

7. Contractors and subcontractors

We may appoint subcontractors, tradespeople, and specialists to carry out works on our behalf.

We aim to use appropriately experienced and vetted contractors, but some specialist works may also be subject to third-party manufacturer, supplier, or contractor terms and warranties.

Where a manufacturer or specialist warranty applies, we will pass on the available details where relevant.

8. Price, deposits and payment

Unless otherwise agreed in writing, invoices are payable within 7 days of the invoice date.

We may require a deposit, upfront payment, or staged payment for materials, specialist bookings, emergency works, larger jobs, or non-returnable items.

Payment may be requested before attendance or before additional works proceed.

All sums are payable in full without set-off unless required by law.

9. Late payment

If payment is late, we may suspend further work, withhold completion documents or non-urgent follow-up works, and recover reasonable costs caused by the delay.

If you are a business customer, we may also charge interest and debt recovery costs on overdue sums where permitted by law or stated in writing.

10. Cancellations and consumer rights

If you wish to cancel or postpone a booked job, please tell us as soon as possible.

If materials have already been ordered, specialist attendance has been booked, or costs have already been incurred, we may charge or retain amounts that reasonably reflect the costs we have incurred and our direct loss.

If you are a consumer and your contract is made online, by phone, by email, or off-premises, you may have cancellation rights under the Consumer Contracts Regulations 2013. Where those rights apply, we will provide the required information separately.

If you ask us to begin work within any applicable cancellation period, you may still need to pay for work carried out up to the point of cancellation. Different rules may apply to urgent repair or maintenance call-outs specifically requested by you.

11. Defects, complaints and remedial action

If you are unhappy with any work, please notify us as soon as reasonably possible and give us a fair opportunity to inspect the issue and, where we are responsible, arrange appropriate remedial action.

We are not responsible for defects caused by pre-existing issues, hidden defects, misuse, lack of maintenance, third-party interference, or works not carried out by us or our appointed contractors.

12. Liability and important limits

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

If you are a consumer, nothing in these terms affects your statutory rights.

If you are a business customer, and to the extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity.

If you are a business customer, our total liability arising out of the relevant services will not exceed the total amount paid or payable for the relevant work order or instruction giving rise to the claim.

13. Governing law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the jurisdiction of the courts of England and Wales unless applicable consumer law says otherwise.

14. Contact

If you have any questions about these terms, please contact Hammond Facilities Ltd using the details listed above.